The global and independent platform for the SAP community.

Too many service providers slow down progress

Along the purchase-to-pay and order-to-cash process chains, companies use numerous SAP transactions and add-ons to work efficiently. If something goes wrong at one point, there is a different contact person for each piece of the puzzle. Instead of optimizing, they slow down.
Consult-SK Ltd.
September 18, 2023
This text has been automatically translated from German to English.

Let's assume you are dealing with IT construction sites in the P2P process: The approval workflow is not set up optimally and has led to delays in everyday work. It has also caused discontent among employees with requirements who are waiting for materials. When the goods arrive, there are also problems with invoice receipt and approval. They realize: "Things aren't running smoothly here! Does it have to be so complicated?

You want to improve the situation for everyone involved and have already made an initial analysis and determined where something can probably be adjusted to pour some oil into the gears. For the implementation, you have external SAP consultants on hand - the implementation can't take that long then!? But you rejoice too soon, because your first contact person makes it clear - that customizing the approval workflow is no problem, but that the areas of invoice receipt and release are handled in a different add-on. Someone else is responsible.

"That's not my responsibility!"

In this example with two different contacts, things are still clear. In view of the many document types in sales and purchasing that need to be processed, a large number of people quickly become involved. The scheduling of change requests alone is a challenge in large groups. Consult-SK GmbH prefers to view P2P and O2C processes holistically in order to avoid efficiency problems. 

How do you notice this? During the sales appointment, the consultants can show you a complete process live on the test system, for example, from the demand that arises to the payment of the supplier invoice in the corresponding add-ons. Including approval, purchase order, order dispatch, order confirmation, delivery bill, invoice receipt, release, booking/payment and evaluation. One person. Not ten. 

Thinking across departments as a process chain instead of "tearing it apart" into its smallest parts - this allows you to maintain an overview of where there is potential for optimization. Where do employees have too little information? Where is there a lack of transparency? Are processes being checked in places by an unnecessarily large number of people, so that cash discount advantages are being lost? Who doesn't know how to help themselves other than to work "around the system" and needs support?

Live demonstration at DSAG 2023

See for yourself how Consult-SK works: The SAP consultants from East Westphalia can be found at the annual congress of the German-speaking SAP User Group e.V. (DSAG) from September 19 to 21, 2023 at booth no. L1 (Hall 5). In addition to smart solutions in the area of P2P and O2C processes, CSK has its own development Receipt4S in its luggage - the unrivaled SAP add-on for audit-proof archiving of POS data. 

For the first time, CSK's subsidiary, REexpect GmbH, will also be present at the booth to report on its specialty: individual adaptations and solutions in the SAP module RE-FX.

Consult-SK Ltd.

Write a comment

Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork. All information about the event can be found here:

SAP Competence Center Summit 2024


Event Room, FourSide Hotel Salzburg,
At the exhibition center 2,
A-5020 Salzburg

Event date

June 5 and 6, 2024

Regular ticket:

€ 590 excl. VAT


Event Room, Hotel Hilton Heidelberg,
Kurfürstenanlage 1,
69115 Heidelberg

Event date

28 and 29 February 2024


Regular ticket
EUR 590 excl. VAT
The organizer is the E3 magazine of the publishing house AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.