E3 Category: IT Management

Expectations for customer service are high—and are often not met. This hurts business. A clear starting point helps: understand the current level of maturity, identify opportunities, and prioritize relevant use cases. This is how to take a pragmatic first step toward a better customer experience.

Software consumes electricity. Especially in large SAP systems, inefficient lines of code add up to massive energy wasters. The „Green ABAP“ concept outlines concrete steps toward a system landscape that is both sustainable and high-performing.

In 2016, Mercedes-Benz faced a challenge that was both strategically and technically complex. The existing GSSclassic—a central SAP system used to map international trading processes—was becoming outdated. Going forward, the company’s IT department will rely on S/4.

As is well known, SAP allows users to choose from a variety of SAP operating models. However, customers are looking for SAP Basis automation solutions in the form of „non-SAP add-ons.“ These are now available for Rise for SAP as well.

Modern IT environments combine SAP systems with various Linux distributions. Agentic AI and the Model Context Protocol now enable the secure, automated management of these complex environments using natural language.

Increasing demands for data quality and AI are bringing about lasting changes to SAP architectures. Torsten Ammon, who serves as Chief Product and Technology Officer at Implico since July, understands the role that Clean Core, agent-based solutions, and process expertise play in this context.

Multimatic, a global automotive supplier, is implementing SAP Direct Material Sourcing for Discrete Manufacturing in production. What the standard solution could do, where it reached its limits, and which requirements from the project were incorporated into an SAP release.

As the end of SAP Process Integration (PI) and Process Orchestration (PO) approaches, an issue that has long remained in the background is now taking center stage: integration. Companies often underestimate the effort required for this.

Many service organizations use S/4 On-Prem as their central system for work orders and billing. SAP Field Service Management (FSM for short) supports field service operations. However, without well-planned integration, data inconsistencies and redundant data storage can quickly arise.

When migrating to Rise with SAP, the SAP archive is often overlooked. Companies must design their archives, interfaces, and operations on their own—ArchiveLink or CMIS are crucial for costs, compliance, and future-proofing.

When it comes to SAP Basis automation, the focus is usually on cost savings. However, this does not provide an adequate assessment of the situation. Security and resilience are just as important—in fact, in two ways.

The SAP Integration Suite is moving closer to the shop floor. With the Edge Integration Cell and SUSE Rancher, it bridges the gap between cloud innovation and local control—a must for regulated industries and PI/PO migrants.