SaaS: Cloud Business Solutions
Various studies show that SaaS applications are becoming increasingly relevant for customer contact, asset and document management and collaboration with internal or external stakeholders. The focus is shifting to individual aspects, with decision-makers emphasizing the scalability, cost savings, flexibility and increased efficiency that they want to achieve with a new solution. But how well can cloud solutions meet these requirements?
In order to take a critical look at SaaS solutions from different areas from the user's perspective, the research and analyst firm Techconsult has now conducted the "Professional User Rating - Cloud Business Solutions" for the second time. In total, over 200 SaaS vendors and their solutions were evaluated by their users as part of this study.
DMS manufacturers are clearly very successful in tailoring their solutions to the requirements of their customers. 56% of all users state that the SaaS solution they use very closely or closely matches their expectations. Above all, accessibility on the desktop and document creation options manifest this perception. In addition, they generate a clearly recognizable added value, for example in terms of centrality and process optimization or traceability of processing histories. The high recommendation rates are therefore by no means surprising. Only cloud CRM solutions achieve the same level. In particular, contact and address management as the core element of a CRM system impresses around half of users.
