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Repair service behavior

There are currently many construction sites in the SAP realm. Misguided personnel and product policies have created numerous legacy issues. SAP CEO Christian Klein is working to rectify the situation.
Peter M. Färbinger, E3 Magazine
15 June 2023
This text has been automatically translated from German to English.

SAP has become holey and flawed over time. Many disruptive cloud attempts have created a heterogeneous company. SAP CEO Christian Klein is now trying to fix the construction sites that have arisen, plug the holes and develop a more advanced strategy.

Currently, however, the SAP CEO is trying to prevent the group from collapsing under the weight of cloud computing. There have been successes. The dam is holding. Cloud computing could become not only an operational success, but also a financial one. Profits are still lacking, but financial analysts have confidence and the share price is rising.

In his bona fide effort to plug all the leaks from the dam, however, Christian Klein loses his strategic vision. He is a prisoner of his operational challenges. SAP would not survive a breach of the dam. The wall must hold.

Christian Klein has an experienced comrade-in-arms on the board in CFO Dominik Asam. The other board members are no less talented, but they lack experience and commitment. Interesting ideas can be seen in the technology and applications, but there is a lack of feeling for SAP's existing customers and the history of the ERP world market leader for a stringent roadmap. Marketing activities cannot be identified at SAP at the moment.

The human resources department is in shambles: The responsible member of the Executive Board is leaving the Group at the end of the year, and in a table for favorite employers of young engineers in Germany, Manager Magazin lists SAP as the 39th employer, down from 37th last year. This puts SAP far behind Deutsche Bahn and the Bundeswehr. Accordingly, there is a lot to be fixed at SAP. What is currently missing is an analysis of why the dam is leaking and why the dam wall is now cracking. In times of greatest need, action must be taken quickly. If danger is imminent, help must be provided, action must be taken, and repairs must be made. Christian Klein does an excellent job in this respect. He keeps an eye on the critical construction sites and, based on his experience, knows how to avert the disasters.

But this successful repair service behavior will not be enough. The SAP community demands more. The SAP community needs a strategic perspective, an ERP roadmap, not an S/4 maintenance promise. Existing customers need the trust and assurance that SAP is actively working on the future.

Peter M. Färbinger, E3 Magazine

Peter M. Färbinger, Publisher and Editor-in-Chief E3 Magazine DE, US and ES (, AG, Freilassing (DE), E-Mail: and Tel. +49(0)8654/77130-21

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Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork. All information about the event can be found here:

SAP Competence Center Summit 2024


Event Room, FourSide Hotel Salzburg,
At the exhibition center 2,
A-5020 Salzburg

Event date

June 5 and 6, 2024

Regular ticket:

€ 590 excl. VAT


Event Room, Hotel Hilton Heidelberg,
Kurfürstenanlage 1,
69115 Heidelberg

Event date

28 and 29 February 2024


Regular ticket
EUR 590 excl. VAT
The organizer is the E3 magazine of the publishing house AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.