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Voice/Chat Bots: AI-supported bots in the SAP Store

Yellow.ai announced that its generative AI-powered ChatBots and VoiceBots are ready for automation in the SAP Store.
E3 Magazine
12 October 2023
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This text has been automatically translated from German to English.

Both solutions are based on the SAP Business Technology Platform (BTP) using the SAP Integration Suite. While the Customer Experience (CX) solution is integrated with SAP Commerce, SAP Commerce Cloud, CRM Sales and CRM Service Manager, the Employee Experience (EX) solution is integrated with SAP SuccessFactors Employee Central. "Our generative, AI-powered Dynamic Automation Platform leverages multi-LLM architecture to help companies redefine the way they engage with customers and employees. This gives them a competitive advantage and valuable ROI at scale," said Raghu Ravinutala, CEO and co-founder of Yellow.ai.

"Yellow.ai's dynamic AI agents, which handle more than two billion interactions each quarter, support more than 135 languages on more than 35 channels including telephony, Alexa, web, WhatsApp, Google Business Messaging and Facebook. Our dynamic AI agents can enable businesses to automate customer functions through our Conversational Service Cloud and Conversational Commerce Cloud product suites, while our Conversational EX Cloud provides around-the-clock support with self-service automation to answer all day-to-day employee queries at scale.

With our solutions, we deliver human-like experiences and achieve over 90 percent automation with 60 percent lower operational costs within 30 days." The ChatBots and VoiceBots solution for CX is available in the SAP Store as a free trial. The SAP Store provides a connected, digital customer experience to find, try, buy and renew more than 2300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for every purchase made through the SAP Store, SAP plants a tree.

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Work on SAP Basis is crucial for successful S/4 conversion. This gives the so-called Competence Center strategic importance among SAP's existing customers. Regardless of the operating model of an S/4 Hana, topics such as automation, monitoring, security, application lifecycle management, and data management are the basis for the operative S/4 operation. For the second time already, E3 Magazine is hosting a summit in Salzburg for the SAP community to get comprehensive information on all aspects of S/4 Hana groundwork. With an exhibition, expert presentations, and plenty to talk about, we again expect numerous existing customers, partners, and experts in Salzburg. E3 Magazine invites you to Salzburg for learning and exchange of ideas on June 5 and 6, 2024.

Venue

Event Room, FourSide Hotel Salzburg,
At the exhibition center 2,
A-5020 Salzburg

Event date

June 5 and 6, 2024

Tickets

Early Bird Ticket - Available until 29.03.2024
EUR 440 excl. VAT
Regular ticket
EUR 590 excl. VAT

Secure your Early Bird ticket now!

Venue

Event Room, Hotel Hilton Heidelberg,
Kurfürstenanlage 1,
69115 Heidelberg

Event date

28 and 29 February 2024

Tickets

Regular ticket
EUR 590 excl. VAT
The organizer is the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.