Both solutions are based on the SAP Business Technology Platform (BTP) using the SAP Integration Suite. While the Customer Experience (CX) solution is integrated with SAP Commerce, SAP Commerce Cloud, CRM Sales and CRM Service Manager, the Employee Experience (EX) solution is integrated with SAP SuccessFactors Employee Central. "Our generative, AI-powered Dynamic Automation Platform leverages multi-LLM architecture to help companies redefine the way they engage with customers and employees. This gives them a competitive advantage and valuable ROI at scale," said Raghu Ravinutala, CEO and co-founder of Yellow.ai.
"Yellow.ai's dynamic AI agents, which handle more than two billion interactions each quarter, support more than 135 languages on more than 35 channels including telephony, Alexa, web, WhatsApp, Google Business Messaging and Facebook. Our dynamic AI agents can enable businesses to automate customer functions through our Conversational Service Cloud and Conversational Commerce Cloud product suites, while our Conversational EX Cloud provides around-the-clock support with self-service automation to answer all day-to-day employee queries at scale.
With our solutions, we deliver human-like experiences and achieve over 90 percent automation with 60 percent lower operational costs within 30 days." The ChatBots and VoiceBots solution for CX is available in the SAP Store as a free trial. The SAP Store provides a connected, digital customer experience to find, try, buy and renew more than 2300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for every purchase made through the SAP Store, SAP plants a tree.