SAP has announced Joule - an assistant based on generative artificial intelligence (AI) that uses natural language and will fundamentally change the way companies do business. Joule will be integrated across SAP's cloud portfolio, providing proactive and contextual insights from SAP solutions and third-party sources. Joule quickly sifts through data from disparate systems and puts it into context to provide smarter insights. This enables users to complete their tasks faster.
Joule will be integrated into SAP applications - from human resources to finance, supply chain management, purchasing and customer experience - as well as into the Business Technology Platform. Joule opens up completely new possibilities for users. Employees simply ask a question or formulate a problem to be solved by voice command. They then receive intelligent answers based on a wealth of business data from across the SAP portfolio and third-party sources, while retaining the business context. For example, a manufacturer could use Joule to better understand its sales performance. Joule is able to identify underperforming regions or link to data sets that indicate a problem in the supply chain. It is also possible to automatically connect to the supply chain system to offer appropriate solutions to the manufacturer. Joule will continuously provide new scenarios for all SAP solutions. For example, Joule can help the HR department to create unbiased job descriptions and formulate suitable questions for job interviews.
Joule will be available at the end of this year with SuccessFactors solutions and SAP Start and at the beginning of next year with S/4 Hana Cloud, Public Edition. This will be followed by Customer Experience and Ariba solutions together with the Business Technology Platform.