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Making future technologies usable

Knowledge transfer is becoming increasingly important for the rapid developments in customer relationship management. Digitization congresses connect thought leaders, designers and experts for a practical exchange.
E-3 Magazine
March 10, 2020
Content:
Making future technologies usable
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This text has been automatically translated from German to English.

The Valantic Visiondays deal with all topics related to Customer Relationship Management and will take place for the 30th time on March 25 and 26, 2020.

Such digitization conventions are now indispensable, because in the age of Customer Centricity everything revolves around the customer and their best possible experience in the buying process.

Technologies such as artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA) stand for decisive market advantages in this context.

Optimized and intelligently networked business processes are an important prerequisite for this, but have long been only part of the possibilities. In the meantime, the emotional level of the customer - the "felt purchase experience" - has also become measurable.

However, a technology only produces the desired results if the conditions for its use are right. With concrete recommendations for action, companies create the basis for the profitable use of future technologies.

First, it is important to create the right mindset, to break through old thought patterns: Companies often have to rethink their processes to a large extent. Not only the employees have to deal with digitization, but also the management.

The necessary rethinking must be anchored, understood and managed at the highest level. Only the IT department as the driver of digitization is not sufficient. In addition, the topic should be addressed as early as possible.

So far, no company has been accused of digitizing too early - but many have been accused of the opposite. It should be noted that despite an early start, attention must be paid to data quality. New technologies such as artificial intelligence or data analytics can only be used profitably with a solid database.

Project progress, budget and schedule are usually best kept in view with an agile approach and small project steps. The company's own expertise is also an important success factor for projects. In addition, a digitization partner should support with know-how on technology and business processes.

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Information and educational outreach by and for the SAP community.


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Work on SAP Basis is crucial for successful S/4 conversion. This gives the so-called Competence Center strategic importance among SAP's existing customers. Regardless of the operating model of an S/4 Hana, topics such as automation, monitoring, security, application lifecycle management, and data management are the basis for the operative S/4 operation. For the second time already, E3 Magazine is hosting a summit in Salzburg for the SAP community to get comprehensive information on all aspects of S/4 Hana groundwork. With an exhibition, expert presentations, and plenty to talk about, we again expect numerous existing customers, partners, and experts in Salzburg. E3 Magazine invites you to Salzburg for learning and exchange of ideas on June 5 and 6, 2024.

Venue

Event Room, FourSide Hotel Salzburg,
At the exhibition center 2,
A-5020 Salzburg

Event date

June 5 and 6, 2024

Tickets

Early Bird Ticket - Available until 29.03.2024
EUR 440 excl. VAT
Regular ticket
EUR 590 excl. VAT

Secure your Early Bird ticket now!

Venue

Event Room, Hotel Hilton Heidelberg,
Kurfürstenanlage 1,
69115 Heidelberg

Event date

28 and 29 February 2024

Tickets

Regular ticket
EUR 590 excl. VAT
The organizer is the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.