Quickly switched

The Purchasing at Feller is responsible for the entire procurement of the required production equipment - from the smallest metal part to the large machine tool - as well as for checking the delivery at goods receipt.

The resulting order confirmations and delivery bills are automatically saved with Tangro in SAP processed - an optimization measure that brings several advantages at once: processing is significantly accelerated and manual work is reduced to a minimum.

At the same time, the comparison between the document data and the purchase order takes place in SAP automated so that discrepancies, for example in quantities or delivery dates, are detected reliably and in good time.

And because all incoming documents are available in digital form, the entire Archiving be done electronically.

Tangro has as Software for automated document processing at Feller won the race because this solution is designed as a complete system and is therefore particularly versatile.

Oliver Szabo, responsible for incoming goods at Feller:

"While other vendors only provide stand-alone solutions, Tangro offers a great many application options - including automated processing of order confirmations and delivery bills."

It was precisely in the processing of these two types of documents that Feller needed to optimize: in the case of order confirmations, because content had previously been typed manually and each Document visually with the order data in SAP This was a time-consuming and error-prone procedure.

And in the case of delivery bills, because these papers had to pass through several instances in the company in order to check and post the goods receipt.

The Archiving of the documents also took place in file folders in the basement archive. Then, in 2013, when the retention period for business documents in the Switzerland was extended to ten years, it was clear that this requirement could no longer be met with the manual processing and filing that had been practiced up to then.

"We would never have had the space to keep all the delivery bills for ten years"

says Oliver Szabo.

Minutes become seconds

The automation of order confirmation processing with Tangro OC (Order Confirmation) was the first step.

Thanks to automated processing, the supplier and order number are now recognized immediately. In addition, item data such as material and quantity are checked using the order number, and the delivery date is verified.

If all the contents are in accordance with the order, the Document simply at the touch of a button in SAP be booked.

Oliver Szabo:

"Processing and checking an order confirmation, which used to take us several minutes, is now done in a few seconds. Around 90 percent of all order confirmations are automatically shoveled away by Tangro OC in this way."

As soon as a difference is detected, the order confirmation remains in the inbox and can be checked or clarified again using the scanned document image.

According to a Research in case of inquiries is possible quickly and easily, because the order confirmation of the order in SAP is assigned and can thus be called up again at any time.

The tedious search for the document is no longer necessary, and every employee can fully understand the entire process. Based on this positive experience, the company also decided to use Tangro software for processing delivery bills.

Tangro DM (Delivery Note Management) not only solved the space problem, but also significantly optimized the time-consuming processing of these documents.

80 percent of Feller's deliveries come from Swiss suppliers and include only a single Delivery bill-sheet. For other deliveries from abroad, additional documents such as waybills or customs documents are also required.

Recognize discrepancies immediately

By means of a separator sheet, Tangro recognizes which document is a Delivery bill with processable content.

The system then automatically determines Delivery bill- and waybill number as well as the delivery note date and transfers the Document to the inbound ledger. The scanned document image and the pre-filled fields in the Tangro mask are then directly available for checking.

Do the piece numbers match the SAP-If the order is the same as the purchase order, the goods receipt can be posted immediately.

The somewhat increased effort due to scanning is thus made up for many times over:

Oliver Szabo:

"What we used to type in tediously by hand - and sometimes with errors - Tangro now does automatically" "If the quantities are right, the goods receipt is booked within seconds."

If a difference has arisen, the processor can immediately see from the scanned document image and the pre-filled fields in the Tangro processing screen where a discrepancy has arisen or where Data missing.

Postprocessing is extremely simple. If, for example, the quantities do not match because the supplier has delivered more goods, the quantity is simply adjusted and then the goods receipt is posted.

"Convenient post-processing is a strong side of Tangro".

says Oliver Szabo.

An enormous help here is also the easy-to-use interface in the SAP-Look:

"The interface is easy to understand and completely clear."

Less paper, more efficiency and simpler Research - Feller now wants to exploit these advantages of automated document processing in customer service as well.

Complaints are already being recorded electronically with Tangro and assigned to the returns order.

In the future, all other papers relating to an order, such as explanatory sketches, will also be digitized and electronically assigned to the correct process.

Reliability and innovation are thus practiced in all areas at Feller.