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With Open Source and AI to the Customer Experience

SAP is launching Upscale Commerce, a new SaaS offering for SMEs. The SAP Cloud Platform Extension Factory is also new. Customers can develop applications in this development environment and make them available via all cloud solutions in the C/4 portfolio.
E-3 Magazine
January 25 2019
With Open Source and AI to the Customer Experience
This text has been automatically translated from German to English.

With the new commerce solution Upscale Commerce, SAP wants to create a targeted offering for medium-sized companies. Smaller online stores can be provided with a limited budget for software and implementation. The solution is initially available to pilot customers in the US market.

"Many SMEs want to provide smaller brands, promo and pop-up stores within a few days to test new products and markets"

said Alex Atzberger, President, SAP Customer Experience, at this year's SAP Customer Experience Live conference in Barcelona.

With the help of artificial intelligence, the system is constantly learning and shows which functions work best and which channels can be used more profitably.

The new commerce solution complements the SAP Commerce Cloud, which is already in use worldwide. SAP also offers a cloud-based environment for application development with the Cloud Platform Extension Factory.

The basis is Kyma, an SAP open source initiative. With agile open source tools, users can adapt or extend API-enabled applications to meet their business requirements. Availability is planned for 2019.

"If you want to score points with customers, you have to bring your products to market as quickly as possible. With our cloud solutions, customers can make new products available within an hour"

explains Atzberger.

"SAP Cloud Extension Factory benefits the companies that are most affected by the digital transformation. They receive the right tools for the rapid provision of innovative services and disruptive products. "

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Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork. All information about the event can be found here:

SAP Competence Center Summit 2024


Event Room, FourSide Hotel Salzburg,
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June 5 and 6, 2024

Regular ticket:

€ 590 excl. VAT


Event Room, Hotel Hilton Heidelberg,
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28 and 29 February 2024


Regular ticket
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The organizer is the E3 magazine of the publishing house AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.