The CCC dilemma

About 20 years ago I was on stage with Gerd Oswald in Salzburg and we opened one of the first CCC congresses with about 150 participants at that time. Now there is to be another similar event in Salzburg, but SAP is pushing existing customers into the cloud, Gerd Oswald is in a "state of unrest" and is a member of the supervisory board of SAP, and the user association no longer allows "people from outside the company" like me to speak. Somehow the CCC idea also seems to have fallen out of time, doesn't it?

A closer look reveals a different picture: A Customer Competence Center that defines digital transformation from the perspective of existing customers is more necessary than ever. Put simply, digital transformation is far too important, valuable, and precious to be left to marketing, SAP itself, or the DSAG association. The challenges also appear far too heterogeneous and complex to be solved by one party alone.

The new CCC forum should be a collective movement that consolidates DevOps, cloud computing, process mining and many other topics. No repair service behavior or problem solving, that should be taken care of by those responsible for causing the problems. The new CCC leaders would have the task of clearly pointing out the challenges and evaluating and consolidating the solutions offered so that they can be productively customized in their own companies.

The CCC leader is thus intended to be a conductor of the digital transformation in the SAP area. But this can only succeed if there are no fears of contact and there is open dialog with all members of the SAP community. Naturally, this also requires everyone to jump over their own shadow, hand over responsibility, and respect the expertise of others. CCC has a future if we give up our territorial thinking.