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Support reduction

After Hana, Cloud and S/4, the next big topic at SAP is support in general.
Peter M. Färbinger, E3 Magazine
January 15, 2019
Content:
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This text has been automatically translated from German to English.

Nowhere else does SAP have a similarly high contribution margin: the maintenance fee can be booked as profit for the most part - Oracle, Microsoft, IBM, etc. also earn very good money from the license payments for support.

Through the Hana monoculture, SAP has the opportunity to increase this contribution margin again strongly - also by releasing support employees, about 1000 are to be this year and that is only the beginning.

With two hardware platforms (Intel Xeon and IBM Power), two Linux versions (Red Hat and Suse) and one database (Hana), SAP support is very lean.

Whether traditional knowledge of Oracle, IBM DB2, MS SQL Server and the many HW platforms and operating systems available in the community can be dispensed with in favor of cloud computing will become clear by 2025 at the latest.

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Peter M. Färbinger, E3 Magazine

Peter M. Färbinger, Publisher and Editor-in-Chief E3 Magazine DE, US and ES (e3mag.com), B4Bmedia.net AG, Freilassing (DE), E-Mail: pmf@b4bmedia.net and Tel. +49(0)8654/77130-21


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Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork.

Venue

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Wednesday, June 10, and
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Hotel Hilton Heidelberg
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Wednesday, April 22 and
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The event is organized by the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes attendance at all presentations of the Steampunk and BTP Summit 2026, a visit to the exhibition area, participation in the evening event and catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due course.