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Business Management, Mag 23-06

AI helps ERP

SAP and IBM have announced that IBM Watson AI will be integrated into SAP solutions.
E-3 Magazine
July 24, 2023
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This text has been automatically translated from German to English.

SAP and IBM Watson

With the AI capabilities of IBM Watson, SAP will increase the power of the digital assistant on SAP Start. Using SAP Start as a central entry point, users will have unified access to SAP's cloud solutions. They can use it to search, access and interact with apps deployed in SAP cloud solutions and S/4 Cloud. The new AI capabilities in SAP Start will be designed to help users increase productivity with natural language processing and predictive analytics capabilities.

The Watson AI technology used is based on IBM's principles for trust and transparency and for compliance with data protection regulations. "This cooperation with IBM is an important milestone. Our goal is to provide SAP customers with a special user experience, faster decisions and more valuable insights so they can optimize their business processes," said SAP CEO Christian Klein.

"By working together to embed additional AI, machine learning and other intelligent technologies into SAP solutions, our joint customers can increase their efficiency. This news today, and the recent announcement about our increased use of Red Hat Enterprise Linux, is a great example of how the strong 50-year partnership between our companies continues to grow and drive the industry forward."

The new digital assistant capabilities in SAP Start will be extended to all SAP solutions, where they will answer various questions from managers and employees. IBM's technology is already available in Concur's TripIt mobile application. In addition, SAP and IBM Consulting are currently supporting customers who use IBM Watson functions based on the SAP Business Technology Platform.

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