IT organizations as bridge builders

This initial question alone makes it clear that the individual areas of responsibility for a sustainably functioning setup - HR, IT and management - of flexible digital workplaces must cooperate closely. Digital Employee Experience (DEX) is the keyword here.

In this context, the IT organization has a new, central role to play in communicating with employees, a role that needs to be recognized and developed. For the IT structures for home office and remote working, which are often knitted with a hot needle, the task now is to find viable technical solutions for hybrid working - practicable from the employee's point of view, secure from the IT point of view and productive from the management point of view.

Because as the current Nexthink Pulse Report shows: With the collective move to the home office, the number of tickets in the IT helpdesk has increased significantly. Most of the companies surveyed estimated the increase at up to 50 percent.

At the same time, the importance of a good digital IT experience for employees is increasing. Hybrid working is still fraught with some imponderables in practice. However, modern and innovative IT organizations can pragmatically support the user side if they view and evaluate IT technology and quality from the perspective of their customers.

Equipped with the necessary analysis and communication tools, every IT is able to make disruption potential in the digital workplace transparent. This is an essential basis for establishing successful hybrid working models - which each company must design individually for itself.