How Beumer profits in sales

Orbis has successfully introduced the SAP Sales Cloud sales solution of the Customer Experience Suite (CX) C/4 Hana at Beumer for all 35 locations worldwide. This means that Beumer, a manufacturer of intralogistics system solutions, has made significant progress in sales towards standardized processes across all locations, particularly in the lead-to-order process.

The group of companies is already benefiting from this. As SAP Sales Cloud provides a clear view of the global sales pipeline, the sales department has an overview of all sales opportunities and business transactions relating to customers and always knows which opportunity is at which stage.

This makes processing the pipeline much easier than before. The transparency required for this is created by the central, uniform and consistent management of all customer-related data in the cloud, from the lead to the customer base to incoming orders.

This single source of truth also plays a key role in significantly improving collaboration between the 450 end users currently working in sales at the 35 locations worldwide.

Response times when dealing with customers and prospects are also significantly reduced, as the SAP Fiori web interface of SAP Sales Cloud allows end users to call up the information they need for their work at any time and from anywhere in a clearly visualized format.

This keeps you up to date on all activities, for example when a new lead has been recorded in the USA or an inquiry in Brazil. Round-the-clock access to data, such as current customer projects or key figures on incoming orders provided by a third-party reporting tool, also allows sales activities to be managed in an even more targeted manner.

To ensure that the individual locations are always up to date, current sales information, master data, sales documents and key figures on incoming orders are replicated to the local ERP systems via interfaces using SAP Sales Cloud.

This will soon be a thing of the past. In order to establish consistent and standardized operating processes across all locations, Beumer will gradually merge its companies into S/4 Hana.