Cognigy and Infinit.CX Announce Partnership

Cognigy, a provider of conversational AI and automation, and Infinit.CX, a system integrator and consultant in the field of customer service and customer experience, have entered into a partnership. This partnership aims to further drive the digital transformation of CX (Customer Experience) and help companies in the DACH region to deliver best-in-class customer service interactions.

The collaboration will enable companies to create personalized and effective customer experiences using Cognigy's Conversational AI platform and Infinit.CX's implementation expertise. Philipp Heltewig, CEO of Cognigy, commented on the partnership: "The partnership with Infinit.CX group is a significant milestone for Cognigy. Together we will help companies revolutionize their customer interactions and drive their digital transformation. The combination of our technology with Infinit.CX's expertise will enable companies to deliver world-class customer service at the highest level."

Stefan Grünzner, CEO of the Infinit.CX group, also commented on the partnership: "We are delighted to be working with Cognigy. By integrating our customer experience expertise with Cognigy's Conversational AI platform, companies will be able to take the customer experience to a new level. This partnership underlines our commitment to always provide our demanding customers with innovative solutions to strengthen their competitiveness."