SAP-Solution: B2B

Linux, as an open source operating system, has been present in the SAP community for about 20 years. But open source is much more. In recent years, the scene has evolved rapidly, and with IBM's acquisition of Red Hat, the topic of "open source" received its B2B accolade.

e-commerce project in the area of business transformation convinced the jury. The SAP team reviewed more than 100 go-lives for award-worthy customer projects.

Only nine percent of suppliers are fully automated in B2B trade. However, many suppliers are aware of the importance of automation.

In B2B commerce, too, the focus is increasingly on the end-to-end customer journey. Digital customer and service portals make a decisive contribution to this.

Today's customers use many different channels to gather information before making decisions. The biggest challenge in the digital age is therefore to address each customer with the right content at the right moment in the customer journey.

Investments in digital transformation have been rising steadily for years. A real boost has come from the corona pandemic. Many of these changes would not have happened at the speed and focus they did without the pandemic.

At the leading manufacturer of fragrances, flavors and ingredients for nutrition and care, customer experience is a central component of the digitization strategy. Stefan Tittel sees IT, including CX/CRM, as responsible for the entire supply chain - from procurement to the customer.

The technical and legal framework for XInvoice is in place, but the results of a DSAG survey on the topic are mixed.

The next level in SAP logistics presents both challenges and opportunities. What needs to be considered when integrating Voice?

Why make it easy when you can make it hard? That seems to be the motto of some e-commerce concepts. Companies should get rid of structures that turn standard processes into time wasters - more flexibility is needed.

Business models such as pay-per-use or subscription business are enjoying high growth rates. In the B2C market, we are all consumers of these models, consuming e-scooters, music and much more by subscription. Demand for new business models is also growing in the B2B market.

Digital transformation is important in every area of business, and sales and distribution is no exception - which is why Osram has decided to undertake a next-gen sales project.