Shortfacts - November 2019

And the SAP Quality Award goes to...

ecx.io has realized an innovative customer portal for Lenzing, which has now been awarded the coveted SAP Quality Award in silver. Lenzing is a global manufacturer of fibers made from the raw material wood.

The customer portal is Lenzing's long-awaited solution for business-critical processes. Here, customers have direct access to important business processes based on SAP Commerce and can, for example, submit product certifications or apply for the use of Lenzing brands with just a few clicks.

Previously, these processes were handled using PDF documents via e-mail channels. The result: this procedure was very time-consuming for both the customers and Lenzing and was also laborious due to manual handling, which also impaired customer satisfaction.

The new portal is now fully customer-centric to ensure fast and efficient processing as well as improve the end-to-end customer experience. ecx.io and its IT experts with technical SAP know-how were the ideal partner for the project when Lenzing recognized the need for the portal in 2017.

Based on SAP's ten quality principles, it was planned from the outset to use the functions of the SAP Commerce Platform to make registration for corporate customers, the submission of certifications and the application for brand use quick and easy.