Shortfacts - November 2015

Optimized customer management

Brita, a provider in the field of drinking water optimization and individualization, has decided to implement SAP Cloud for Social Engagement with the consulting firm Sybit.

Inquiries from interested parties and customers are now transferred directly to the CRM system via the website and processed further in end-to-end processes. Just four weeks after the system was introduced, the internal communication effort was significantly reduced.

In addition to presales and sales, technical support is also benefiting from the newly implemented solution. Thanks to the introduction of the new system, all areas now have significantly more time available for operational business, which ensures a high level of acceptance of the solution. Sybit's use of agile project methodology was convincing during implementation.