Shortfacts - May 2019

Uhlmann Pac-Systeme mobilizes service technicians

MobileX has won Uhlmann Pac-Systeme as a new customer for MobileX-MIP for Field Service, the mobile solution for service technicians. With the introduction of the mobile solution, the system provider for pharmaceutical packaging machines aims to standardize and optimize the global order processing of its service technicians. The project also aims to lay the foundations for further digital follow-up processes, reduce service costs and improve efficiency. Previously, the service technicians used Adobe Interactive Forms for mobile service recording. In 2017, the company was looking for an intuitive, future-proof and offline-capable solution for integration into SAP CS and HR, which would also map travel expense management, in order to optimize its global service processes due to strong growth. Uhlmann Pac-Systeme ultimately opted for MobileX-MIP for Field Service, primarily because of the solution's adaptability to the specific requirements of the pharmaceutical industry. Following the project launch in Germany in August 2018, the rollout with a pilot group took place in November. All technicians in Germany have been working with MobileX-MIP for Field Service since January 2019.