Shortfacts - July/August 2016


Multichannel integration with SAP
The CTI middleware YouCon Cube 2.0 is now officially certified for integration with SAP applications. YouCon's solution can be seamlessly linked with SAP Customer Relationship Management (SAP CRM) 7.0 and other SAP applications, enabling the smooth integration of communication and data via telephone, e-mail and chat channels. The SAP Integration and Certification Center certifies the YouCon Cube's ability to integrate the communication infrastructure of leading manufacturers with extensions for SAP CRM to make important data immediately available to all parties involved. Customers and service employees benefit from automatically provided, up-to-date data. Caller information appears exactly when it is needed. Background services process and synchronize all events and status changes across all contact channels.