Shortfacts - July/August 2021


Integrated support with AI
SAP has announced improved integrated support for SAP solutions and thus aims to achieve greater user-friendliness on the user side. With the help of artificial intelligence and machine learning, SAP's built-in support provides assistance directly in the application.
An integrated digital support assistant, which uses contextual information, simplifies and accelerates interaction with customers. Built-in support offers tools and live support from experts in even fewer steps to meet customer needs.
This customer experience is made possible by artificial intelligence and machine learning. These enable a high level of user-friendliness, as users are accustomed to from smartphones, while robust SAP technology controls the underlying interactions.