Shortfacts - December 2019 / January 2020

Task mining integrates interaction data in the cloud

Celonis announces the expansion of its Intelligent Business Cloud. With the Celonis Task Mining Engine, organizations can now, for the first time, combine existing business data analyzed from operating systems using Celonis AI-based process mining technology with anonymized user interaction data.

This gives companies a complete overview of the actual business processes running throughout the entire organization - from the user to the entire company level. Celonis uncovers optimization potential, achieves improvements in workflows and continuously monitors processes.

In this way, frictional losses in company processes can be avoided. There are essentially two sources of data to represent the work done in a company: Business data is collected through "event collection" in operating systems while a process is running.

They show the organizational view of the processes. User interaction data, on the other hand, is recorded via the clicks made by employees on the screen. Until now, user interaction has often been used in isolation in order to save employees or reduce costs. Celonis is now bringing these two data sources together for the first time. The aim is to provide companies with real added value and a competitive advantage.