Shortfacts December/January 2018

Local service providers preferred

Providers in the Hana services environment now require more than just expertise in the implementation of business processes or the provision of corresponding resources. Rather, they must have strong industry and technology knowledge, with preference given to local providers of technology and services. With the third edition of the "ISG Provider Lens Germany - Hana Services", the ISG Information Services Group is once again providing concrete support for CIOs and IT managers in evaluating and selecting suitable providers. In order to structure the market relevant for the implementation of Hana, the new ISG Provider Lens not only looked at the aspect of in-memory databases and the associated technology aspects. Rather, it also considered the various applications based on it - essentially analytics (Business Warehouse, BW) and transactional applications (Business Suite and - as a substantial further development - S/4 Hana) as well as the aspects of the delivery model. In addition, the SAP Cloud Platform provided by SAP in the Hana context as a central integration platform is also important. The study also uses the size of the customer company as a differentiating factor, distinguishing between midmarket and large accounts.