itmX crm suite: The only CRM that unites the worlds of SAP and Microsoft
itmX GmbH stands for seamless customer experience and a true 360° view of marketing, sales, commerce and service processes. With the itmX crm suite - the only CRM solution fully integrated into SAP - itmX combines the strengths of SAP with a CRM that integrates seamlessly into the daily Microsoft 365 working environment.
The result: more time for what really counts - strong customer relationships.
The "Modern Workplace" division also offers additional added value for sales, marketing and service. Based on the Microsoft Power Platform, itmX implements intelligent workflows, automated processes and AI-supported applications that expand existing systems and drive the digitalization of customer-oriented processes in a targeted manner.
Aftersales
Plant and ship construction
Automotive industry
Automotive
Construction & construction supply industry
Construction industry
Construction industry
Consulting
Education
Biotec
Catering
Chemistry
Consumer Goods
Services
E-commerce
Purchasing/Procurement
Electronics/Electrical
Energy & Supply
Energy industry
Manufacturing Industry
Luxury food/consumer goods industry
Healthcare/Medical Technology
Retail, wholesale, luxury food and consumer goods industry
High Tech & Electronics
IT service
Component construction
Cosmetics industry
Aerospace industry
Marketing/Advertising/PR
Machine, device and component construction
Mechanical/Plant Engineering
Medical/pharmaceutical industry
Metal, wood, plastics and paper industry
Furniture industry
Oil and gas industry
Human resources management (-management/-procurement)
Pharmaceutical industry
Process industry
Software
Steel trade
Transport/logistics service provider
Utilities
Cement manufacturer
Collaborations
CRM (Customer Relationship Management)
Artificial intelligence (AI)/machine learning (ML)
Mobile apps
Mobile digital release
Process analysis
Service portals
BI Strategy
Consulting, Planning, Services, Customizing, Maintenance, Support
IT
Concept
Mobile Services
New launches
Software development
Support
System analysis
Downloads
Videos
Links
All E3 articles by the authors
What influence does AI have on customer management
Customers act in more complex ways than before, as there are far more communication channels available. As a result, there are many interactions in which customers disclose their data to companies.
What's next for CRM?
Streamlining processes, cutting out old habits, and using new technologies and innovations - these are the typical leitmotifs for the changeover to S/4. In particular, the question arises here of how to proceed with CRM after the changeover.
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