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itmX GmbH

Im Ludlein 6
75181 Pforzheim
Tel: +49 7231 96825 0

itmX crm suite: The only CRM that unites the worlds of SAP and Microsoft

 

itmX GmbH stands for seamless customer experience and a true 360° view of marketing, sales, commerce and service processes. With the itmX crm suite - the only CRM solution fully integrated into SAP - itmX combines the strengths of SAP with a CRM that integrates seamlessly into the daily Microsoft 365 working environment.

The result: more time for what really counts - strong customer relationships.

The "Modern Workplace" division also offers additional added value for sales, marketing and service. Based on the Microsoft Power Platform, itmX implements intelligent workflows, automated processes and AI-supported applications that expand existing systems and drive the digitalization of customer-oriented processes in a targeted manner.

Filling & packaging
Aftersales
Plant and ship construction
Automotive industry
Automotive
Construction & construction supply industry
Construction industry
Construction industry
Consulting
Education
Biotec
Catering
Chemistry
Consumer Goods
Services
E-commerce
Purchasing/Procurement
Electronics/Electrical
Energy & Supply
Energy industry
Manufacturing Industry
Luxury food/consumer goods industry
Healthcare/Medical Technology
Retail, wholesale, luxury food and consumer goods industry
High Tech & Electronics
IT service
Component construction
Cosmetics industry
Aerospace industry
Marketing/Advertising/PR
Machine, device and component construction
Mechanical/Plant Engineering
Medical/pharmaceutical industry
Metal, wood, plastics and paper industry
Furniture industry
Oil and gas industry
Human resources management (-management/-procurement)
Pharmaceutical industry
Process industry
Software
Steel trade
Transport/logistics service provider
Utilities
Cement manufacturer
Analytics
Collaborations
CRM (Customer Relationship Management)
Artificial intelligence (AI)/machine learning (ML)
Mobile apps
Mobile digital release
Process analysis
Service portals
(International) Roll-Outs
BI Strategy
Consulting, Planning, Services, Customizing, Maintenance, Support
IT
Concept
Mobile Services
New launches
Software development
Support
System analysis

Downloads

Videos

All E3 articles by the authors

What influence does AI have on customer management

Customers act in more complex ways than before, as there are far more communication channels available. As a result, there are many interactions in which customers disclose their data to companies.

What's next for CRM?

Streamlining processes, cutting out old habits, and using new technologies and innovations - these are the typical leitmotifs for the changeover to S/4. In particular, the question arises here of how to proceed with CRM after the changeover.

Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork.

Venue

FourSide Hotel Salzburg,
Trademark Collection by Wyndham
Am Messezentrum 2, 5020 Salzburg, Austria
+43-66-24355460

Event date

Wednesday, June 10, and
Thursday, June 11, 2026

Early Bird Ticket

Regular ticket

Subscribers to the E3 Magazine Ticket

reduced with promocode STAbo26

Students*

reduced with promocode CCStud26.
Please send proof of studies by e-mail to office@b4bmedia.net.
*The first 10 tickets are free of charge for students. Try your luck! 🍀
EUR 390 excl. VAT
available until 30.11.2025
EUR 590 excl. VAT
EUR 390 excl. VAT
EUR 290 excl. VAT

Venue

Hotel Hilton Heidelberg
Kurfürstenanlage 1
D-69115 Heidelberg

Event date

Wednesday, April 22 and
Thursday, April 23, 2026

Tickets

Early Bird Ticket
Regular ticket
EUR 390 excl. VAT
available until 30.11.2025
EUR 590 excl. VAT
Subscribers to the E3 magazine
reduced with promocode STAbo26
EUR 390 excl. VAT
Students*
reduced with promocode STStud26.
Please send proof of studies by e-mail to office@b4bmedia.net.
EUR 290 excl. VAT
*The first 10 tickets are free of charge for students. Try your luck! 🍀
The event is organized by the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes attendance at all presentations of the Steampunk and BTP Summit 2026, a visit to the exhibition area, participation in the evening event and catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due course.