Forecasts for 2021

With the help of solutions based on artificial intelligence, IT teams can be optimized so that they can focus more on the personal needs of employees. By automating common processes, AI reduces the number of requests that IT has to handle manually.

This leaves IT experts more time to deal with truly complex problems. For this reason, investments in artificial intelligence will not decline in 2021, but will actually gain in importance. Many companies are now also convinced of the numerous advantages of a no-code platform, such as that offered by Cherwell.

After all, these enable a genuine "democratization" of programming. These solutions are now in use in many places. However, the spread of such no-code platforms also brings with it some risks. If not used correctly, complexity and costs for IT can increase.

To prevent uncontrolled growth, IT departments must take the lead and establish a uniform standard. Otherwise, a new shadow IT will be created and employees will use software that has not been approved for official use in the company. If employees work from home, there are additional various advantages for companies, such as a reduction in real estate costs or the possibility of attracting talent from outside the company's own region.

Therefore, working in a home office will most likely become permanent, at least to a certain extent. The IT department had better get used to it. The new requirements, as well as the less uniform technology needs of remote workers, will nevertheless put a strain on IT teams. That's why things like collaboration tools, self-service and training will play a central role in IT projects in 2021.