CPRO Industry: Customer support in New Zealand

With the establishment of a new branch in Nelson, New Zealand, the SAP consulting company CPRO Industry is further expanding its comprehensive service and support offering in the SAP environment. "The demand for 24/7 support and support outside our regular business hours is continuously increasing," explains Frank Klein, Managing Director of CPRO Industry. "In order to provide our customers based in the DACH region with the best possible support at any time of day, we have decided to open a branch in New Zealand, a country with a large time difference. We expect this step to give us even greater flexibility and quality in the support area."

Increasing customer demand for SAP AMS (Application Management Services) support and increasingly complex processes mean that the processing and sending of IDocs must also run smoothly at night. As part of CPRO Industry's Microsoft Azure hosting, the focus is also increasingly shifting to basic support: "With the new branch in New Zealand, we can ensure that the systems run stably and securely 24 hours a day. Malfunctions and problems that occur during the night can be rectified immediately without the end user noticing," assures Frank Klein.

CPRO Industry's employees will also benefit from the decision to move to the new location, as this means that on-call duty and night work can be dispensed with. "We want to remain an attractive employer for our team. Regulated working hours and the possibility of a longer professional stay in New Zealand should contribute to this," says Frank Klein.

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