Author: Thomas Joachim, Allgeier
Thomas Joachim is Head of Consulting SAP Customer Experience at Allgeier.
November 7, 2019
Service teams haven’t got it easy: most customers only talk to them when they have an urgent problem. But service staff also takes care of answering questions and supports the implementation of new products.
May 9, 2019
Cloud challenges are not easy to tackle. Companies wanting to master the customer journey first and foremost need process know-how, along with know-how about SAP CX Suite and Hana cloud integration.
February 7, 2019
CRM solutions in C/4 and S/4 Hana Customer Management convince with many process variants and seamless back-end integration.
March 29, 2018
GDPR creates a new balance between business and consumers. Only those who manage to build irresistible customer experiences will continue to thrive. GDPR will come into effect on May 25th. Uncertainty is spreading and crisis scenarios about heavy penalties are the talk of the town.
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