Shortfacts - May 2019


Digital assistant for mobile maintenance
With the chatbot Marvin from SAP partner T.Con, simple maintenance tasks in production can be completed intuitively and without technical hurdles. The digital assistant communicates directly with a back-end system such as SAP Enterprise Asset Management (SAP EAM) via a mobile device using voice or text input. In this way, it enables convenient and fast access to maintenance or servicing information. This is a real added value that occasional users in particular will appreciate, and in maintenance it takes account of the trend toward IT consumerization in the wake of digital transformation. In developing Marvin, the SAP full-service provider drew on the SAP Conversational AI cloud chatbot platform. Thanks to its openness, the digital assistant can be embedded in communication and messenger services such as Microsoft Teams or Microsoft Skype for Business. For the virtual maintenance assistant, T.con received the prestigious Maintainer Award 2019 in the category "Special Award for Innovation".