I love Hana

Rimini Street is a leading independent support provider for enterprise software such as SAP Business Suite and BusinessObjects and Oracle software such as Siebel, PeopleSoft, JD Edwards, E-Business Suite, Database, Middleware, Hyperion, Retail and Agile PLM.

In mid-May, the availability of maintenance and support services for SAP Hana, including the associated elements of the Hana platform, was announced.

Hana is a column-oriented in-memory computing database that is currently used by existing SAP customers in conjunction with analytics and business intelligence applications such as Business Warehouse and Business Planning and Consolidation. Hana can be used standalone or in conjunction with certain ERP applications and versions.

Rimini Street support for Hana is available now, delivered by Hana-certified engineers with an average of 15 years of experience.

The support model includes the same database support as Oracle: product support, database health check and tuning services, security support services and interoperability support services, which are offered at a cost saving of 50 percent.

"When it comes to support, it is essential for enterprise software licensees to have options. Independent support service providers play an important role in creating a competitive environment.

In addition, customers now have the freedom to source support services for SAP Hana from independent providers. This gives them the certainty that they are not tied to vendor support"

explained Ray Wang, principal analyst and founder of Constellation Research

"This is reflected in a better return on investment and greater customer satisfaction among SAP licensees.

Most Hana licensees use the database as part of their business warehouse platform or other analytics/business intelligence solutions, alongside their SAP ERP application software running on Oracle Database.

This results in a mix of databases within their SAP environment. However, SAP is not committed to providing integrated support services for Oracle Database after December 31, 2019."

Rimini Street's long-term support (guaranteed for a minimum of 15 years) for both Oracle and Hana offers licensees the ability to obtain support services for their entire ERP and mixed database environment from a single support provider.

As part of its service model, Rimini Street assigns a Primary Support Engineer (PSE) to each client, provides support around the clock, 365 days a year, and guarantees a response time of 30 minutes or less. All PSEs are experts in their respective applications and technologies.

"As we expand our service portfolio to include support services for Hana, we are offering even more SAP licensees the opportunity to transition to Rimini Street's award-winning support, get the most value from their investment in the Hana platform and avoid unnecessary upgrades across their entire SAP environment"

explained Seth Ravin, CEO of Rimini Street.

"Rimini Street is constantly striving to deliver more relevant, innovative and higher quality support service solutions to SAP and Oracle licensees around the world.

At the same time, we create the opportunity for our customers to use significant savings to finance strategic initiatives that enable growth and improve their company's competitiveness."