Docware is a provider of interactive spare parts catalog and service information systems. By integrating Parts-Publisher, the modular solution for after-sales service, into MobileX-MIP for Field Service, service technicians in the field have direct access to spare parts, service and product data and can thus optimize the service process.
MIP for Field Service is a mobile solution that covers the entire service call process, from the order to the finished service report. By integrating Parts Publisher into MIP for Field Service, technicians can access parts lists, exploded drawings, photos, 3D models, circuit diagrams, prices and descriptive documentation such as manuals from various data sources (ERP, PLM, CMS, DMS, CAD system) on their mobile device at the customer's premises.
They can find out about specific devices or entire assemblies, create orders or even create cost estimates for spare parts on site at the customer's premises.
All the maintenance kits required for monthly or annual machine maintenance are already stored in the spare parts catalog, so the technician no longer has to search for them individually.
