Shortfacts - February 2017
Hybris Commerce introduction
The Wacker Neuson Group, a manufacturer of light and compact equipment, has decided to introduce the Hybris Commerce solution in collaboration with the consulting firm Sybit.
The background to this was the desire for a central sales and service platform for both dealers and industrial end customers. The successful first project phase in the UK was followed by the launch in Germany, and the roll-out in other markets is in preparation.
The customer portal based on the Hybris Commerce solution maps the entire quotation and ordering process thanks to seamless integration with SAP ERP and SAP CRM solutions, among others.
It also provides a comprehensive overview of material master data, technical attributes and spare parts.
With the help of the online product configuration, customers can put together the equipment for their excavator or wheel loader according to their own wishes and receive a suitable offer.
For uncomplicated service processing, product registration, warranty claims and machine details are also recorded in the customer portal.
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