SAP announces new AI assistant with Joule
SAP has announced Joule - an assistant based on generative artificial intelligence (AI) that uses natural language and will fundamentally change the way companies do business. Joule will be integrated across SAP's cloud portfolio, providing proactive and contextual insights from SAP solutions and third-party sources. Joule quickly sifts through data from disparate systems and puts it into context to provide smarter insights. This enables users to complete their tasks faster.
Joule integrates with SAP applications - from human resources to finance, supply chain management, purchasing, and customer experience - as well as the SAP Business Technology Platform. Joule opens up entirely new possibilities for SAP users. Employees simply ask a question or formulate a problem to be solved via voice command. They then receive intelligent answers based on the wealth of business data from across the SAP portfolio as well as from third-party sources, while maintaining the business context. For example, a manufacturer could use Joule to better understand its sales performance. Joule is able to identify underperforming regions or link to data sets that indicate a problem in the supply chain. It is also able to automatically connect to the supply chain system to provide appropriate solutions to the manufacturer. Joule will continuously provide new scenarios for all SAP solutions. For example, Joule can help HR create bias-free job descriptions and formulate appropriate questions for job interviews.
Joule will be available late this year with SuccessFactors solutions and SAP Start, and early next year with S/4 Hana Cloud, Public Edition. This will be followed by SAP Customer Experience and SAP Ariba solutions together with Business Technology Platform.
