We create Customer Experience Champions!
SYBIT is Europe's leading full-service customer experience (CX) provider with the highest level of experience and specialization in the market. Our strategic and operational capabilities enable our clients to gain a competitive advantage by becoming champions in customer experience. We cover all customer-facing processes across all touchpoints in every business area. We develop strategies, plan, create, design and implement.
The outstanding quality of our expertise in the areas of consulting, technology, processes and creative work is documented by the numerous awards that both SYBIT and our clients have received for our work. SYBIT has implemented the most CX projects worldwide. As part of the world's largest SAP partner, NTT Data Business Solutions, we provide everything needed for transformations. We are one of the best employers in Germany.
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(International) roll-outs , preparation for production start-up
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Downloads
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Authors
All E3 articles by the authors
Intelligent Service Cloud
The quality of services not only increases customer satisfaction and loyalty, but can also generate lasting enthusiasm, minimize costs, and increase the company's success. Which software supports this?
In the future, all sales will be hybrid
Serving both business and private customers is the core of any B2B2C strategy. This means that channels must be used, business models developed, and markets tapped. A hybrid sales model is indispensable here.
Digitization without S/4
Many years ago, the user association DSAG postulated that SAP Business Suite 7 could be sufficient for digital transformation. Now the proof.
The path to successful omnichannel sales
Bringing diverse sales channels and sales models under one roof harbors potential for technological and operational conflict. Digital systems must mesh smoothly. How can this be achieved?
Experience Management with Qualtrics
With the acquisition of the XM platform Qualtrics last year, SAP has added a new cloud solution to its portfolio and has thus taken up the cause of experience management. What's behind it?
Many roads lead to SAP C/4HANA
But which one is the right one for your own business model and meets the framework conditions? The new SAP product suite is complex and every company is different. Therefore, a clear and comprehensible evaluation of the different variants is needed.
Bringing salvation to an unsettled market? Leonardo and CEC
When SAP uses great visionaries like Leonardo da Vinci to communicate something new, it's worth taking a closer look to see if these topics can put a Mona Lisa-like smile on our faces.
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