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EmployeeXM for IT

SAP subsidiary Qualtrics published a new study on how the priorities of IT executives in Europe have changed since the Corona virus outbreak.
E-3 Magazine
16 June 2021
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This text has been automatically translated from German to English.

In the home office, the employee experience has evolved into a pure "IT experience" for many employees. Without contact in the office, during lunch breaks or on business trips, the laptops, cell phones and software applications provided are the only connection between employees and employers.

According to the Qualtrics study, 63 percent of IT executives believe that at least a quarter of their workforce will work permanently in a home office in the future. True, 74 percent of respondents said they had already launched IT transformation projects to implement their employees' feedback. But only 28 percent of them felt they were particularly well equipped to meet IT needs after Corona.

CIOs, CTOs and other IT executives are suddenly the center of attention: they need to expand existing technical infrastructures and install new systems to support teleworkers.

In the early stages of the pandemic, it may have seemed in the short term that data protection, data security, cloud and network infrastructure, and additional support services and staff would be essential. In the meantime, it is clear that the world of work has changed permanently and that a portion of employees will remain in the home office in the near future.

The IT infrastructure has moved into the focus of management as an important instrument for creating an optimal employee experience. It provides the conditions for implementing new ways of working and also ensures a motivated, committed and productive workforce.

To enable virtual teams to work efficiently, investments in cloud-based productivity tools (78 percent) and video conferencing tools (75 percent) are now standard across all organizations. Executives are also spending money on instant messengers (68 percent), email client applications (60 percent), workflow automation (38 percent) and employee collaboration tools.

To meet changing employee needs when it comes to IT, many companies are now relying on more frequent surveys. A full 70 percent of IT managers have already increased the frequency of their surveys. The frequency of feedback rounds is a particularly important aspect: it determines how quickly technical gaps in day-to-day work are identified and remedied to ensure consistent productivity even in difficult times.

Although most IT teams now conduct surveys more frequently, many are not very satisfied with the results. Eighty-three percent of IT managers already link the collected feedback to target group- or user-specific figures, after all, but they believe that translating this into concrete measures and measuring success is still in its infancy.

When deciding on a new software tool or service, only 29 percent of study participants ask what their colleagues want. The companies that are most successful are those that put the voice of employees at the center of technology decisions and transformations.

In addition, only 44 percent of IT teams find out whether the employee was satisfied with the processing of a support ticket after it has been closed. The percentage of teams working with always-on feedback systems is also not particularly high at 40 percent. With the always-on method, employees can provide spontaneous feedback on their experience with the technology used.

To enable a technology experience that boosts employee motivation and productivity, Qualtrics has launched EmployeeXM for IT. The program helps IT teams identify and close technology gaps in the workday and identify strategic investments. Those who create the right conditions here can have a profound impact on employee engagement and productivity.

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