The global and independent platform for the SAP community.
Business Management, e3zine.com

Even Support Teams Need Support Sometimes

SAP support teams concern themselves with tickets about access management and accounts - which often gets in the way of their actual work. AM services can help.
Philipp Latini, Sivis
September 14, 2020
Content:
[shutterstock: 510983926, Jirsak]
avatar
This text has been automatically translated from German to English.

Users can always turn to support teams for, well, support. But who supports the support teams themselves if they are ever overwhelmed by the sheer amount of tickets? Application management (AM) services! As an external service, application management services can provide significant relief for SAP support teams, which means that employees have the time to focus on essential projects in their own departments - considering the shortage of experts in the job market, this is an advantage no company should pass up.

Read the full story on e3zine.com
avatar
Philipp Latini, Sivis

Philipp Latini is Managing Director at Sivis. The company specializes in software for authorization management, user administration and compliance. Before Philipp Latini took over the position as CEO in 2020, the IT systems businessman initially worked as Sales Manager and Head of Consulting at Sivis.


All articles of the author

Write a comment

Transformation Backlog in the SAP Community

Clean core

Sustainable solutions for individual needs: Taking the lead of tomorrow through today's innovations

Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork.

Venue

More information will follow shortly.

Event date

Wednesday, May 21, and
Thursday, May 22, 2025

Early Bird Ticket

Available until Friday, January 24, 2025
EUR 390 excl. VAT

Regular ticket

EUR 590 excl. VAT

Venue

Hotel Hilton Heidelberg
Kurfürstenanlage 1
D-69115 Heidelberg

Event date

Wednesday, March 5, and
Thursday, March 6, 2025

Tickets

Regular ticket
EUR 590 excl. VAT
Early Bird Ticket

Available until December 20, 2024

EUR 390 excl. VAT
The event is organized by the E3 magazine of the publishing house B4Bmedia.net AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes attendance at all presentations of the Steampunk and BTP Summit 2025, a visit to the exhibition area, participation in the evening event and catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due course.