Shortfacts - April 2020

For the first time without an audit

The recertification of FIS as a Partner Center of Expertise (PCoE) was awarded for the first time without an audit - an extraordinary recognition of the support services for the long-standing SAP Gold Partner.

In October 2019, the automatic renewal of FIS's certification was announced. The certificate confirms that the current SAP standards are adhered to and that the "Customer Expert Services" team at FIS does a good job of supporting SAP customers.

The usual audit as part of the SAP Partner Center of Expertise certification was therefore no longer necessary. This extension is an absolute innovation for SAP partners. In 2019, the important certificate was awarded automatically for the first time - based on the results of the Quality Measurement Report (QMR).

This makes FIS one of the first SAP partners to be automatically rewarded for constantly guaranteeing the increasing SAP standards. Numerous internal projects laid the foundation for the recertification of FIS, such as the conception and realization of a support process based on the ITIL quality standard or the implementation of the SAP backbone update for support customers.

In addition, FIS was able to continuously increase the resolution rate for problem reports from SAP customers and thus repeatedly conclude the QMR report positively. The new certificate is valid until April 30, 2022. A new recertification and, if necessary, an audit will take place by this date at the latest.