SAP monitoring: it's high time for automation
Downtime in production, errors in ordering and accounting - interruptions and disruptions to central SAP processes have dramatic consequences for companies. It doesn't matter whether the cause is a technical fault, a deliberate compromise, unpatched security gaps or human error.
Knowledge does not protect against attacks
Although existing SAP customers are aware of these dangers, many struggle with seamless real-time monitoring for their SAP landscapes. Manual system checks, a colorful bouquet of monitoring tools from SAP and third-party providers and a lack of automation are still the reality in SAP monitoring.
Complexity is increasing, effort and costs are growing, response times and update and patch cycles are lengthening, while the risk of companies falling victim to cyberattacks and system disruptions is rising.
Cloud is both a curse and a blessing
More and more existing customers are operating SAP systems in the cloud and outsourcing certain monitoring tasks as a result. Nevertheless, cloud IT landscapes are at least as complex to administer as on-premises environments. In the cloud world, existing customers increasingly have to map their individual processes outside of SAP. While they were able to design the lifecycle of their customized SAP landscape themselves on-premises, they now have control over it outside of SAP. Consequently, it is important that they know, manage and optimally coordinate the lifecycles of all components of their IT landscape.
SAP Basis teams must organize monitoring accordingly for the entire IT landscape, both on-premises and in the cloud, in order to ensure the required performance and security, but also to monitor the agreed SLAs.
Modern monitoring is automated, centralized, agentless
Regardless of which strategy they choose - everything in the cloud, both on-premises and cloud or only on-premises - existing SAP customers should fundamentally revise their monitoring strategy in view of increasing complexity and growing security risks.
This includes the introduction of a monitoring solution that is up to today's challenges. It should work around the clock and be fully automated. This is because the growing number of tasks, including updates and patches, can no longer be managed manually in view of limited personnel resources, tight budgets and the requirement for 24-hour system availability.
Furthermore, all monitoring tasks, including those relating to peripheral systems and infrastructure, should be handled and managed centrally. This is the only way for those responsible to maintain an overview and recognize at a glance the correlations and effects of problems in one component of the IT landscape on all others.
Without specific SAP know-how
After all, modern monitoring solutions can be up and running within a few hours if they are agentless. They are easily scalable and can monitor traditional on-premises systems as well as cloud-based services such as SAP SuccessFactors or SAP BTP and even SAP with Rise.
It is ideal if the agentless monitoring sensors are preconfigured for SAP so that users do not need any specific SAP expertise to implement them.
Multivac connects twenty SAP systems in just one day
Multivac, a global provider of packaging solutions, has connected twenty SAP systems to the modern Scansor monitoring solution from Itesys in just one day, enabling it to monitor its entire SAP S/4 Hana landscape both on-premises and in the SAP cloud.
Tedious manual system checks and time-delayed alarms are a thing of the past. This saves time and costs. At the same time, the SAP landscape is more performant and stable, as Multivac now recognizes critical performance drops immediately and can rectify them without delay.
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