The global and independent platform for the SAP community.

SAP IS-Healthcare is to be covered by a HIS from various manufacturers

When SAP announced in the fall of 2022 that the IS-H functions for patient management and billing would have to be mapped via a hospital information system (HIS) from another software manufacturer, there was great dismay.
E3 Magazine
March 26, 2024
This text has been automatically translated from German to English.

The words of SAP CEO Christian Klein are now legendary: "We leave no one behind." Unfortunately, this statement only applies to the digital transformation of the core ERP system from ECC 6.0 to S/4 in the cloud. SAP industry solutions such as IS-H are obviously excluded from this. SAP's announcement in October 2022 that it would not be offering a successor solution for the SAP Industry Solution Healthcare (I-SH) - also known as SAP Patient Management - in the S/4 world has already caused unrest in the healthcare sector. The impact on the market for hospital information systems is also noticeable.

Clinics and hospitals are currently feeling the effects of the SAP strategy change once again: Oracle Cerner has announced that it will not be renewing the support contracts for the IS-H Complaints Monitor (RKT) solution package. RKT is called up from IS-H and supports the processes for processing, documenting and evaluating data in connection with health insurance complaints, medical service audits and other complaints relating to a treatment case. It is indispensable in many clinics. From the point of view of the German-speaking SAP user group, this discontinuation is a further bitter blow for the industry.

SAP, Oracle and Cerner

The healthcare industry and hospitals in particular are facing the challenge that there is no successor to the SAP industry solutions SAP Patient Management for Healthcare Facilities and Cerner, the clinical information system from partner Cerner. SAP wants to offer options for the modular hospital IT system. Providers of hospital information systems are to be provided with supporting interfaces as well as the SAP Business Technology Platform (BTP) in general as an extension platform.

In addition to the existing interfaces, SAP wants to offer further different options for integrating hospital information systems, which are to map the existing IS-H functionalities in future, into the S/4 Core system. These options include Foundation Services, a connection via the FHIR interface - in the cloud. The functionalities for patient administration and billing that have been mapped in IS-H to date are to be covered by modern hospital information systems from various manufacturers in the future. However, it is currently uncertain to what extent or whether Cerner's clinical information system ( will make this possible in the future. With this strategy, SAP wants to let customers choose their modular set-up for patient billing and their clinical processes - in line with the Christian Klein motto: "We leave no one behind.

Oracle Cerner is currently discontinuing support for IS-H Complaint Monitor. is used to record medical data - from anamnesis to therapy and follow-up treatment. "IS-H is very closely linked to Oracle Cerner's hospital information system, which is used by many hospitals. This product is operated entirely on the discontinued SAP ECC 6.0," explains Hermann-Josef Haag, DSAG Board Member for Human Resources and Public Sector.

And his DSAG colleague Michael Pfeil, spokesperson for the Healthcare working group and full-time head of the Business Applications department at Bonn University Hospital, adds: "Oracle Cerner will also discontinue support for the HIS." Oracle Cerner has announced that it will launch a successor solution for However, it is still unclear when this solution will be able to offer a complete replacement for the functions. "As if this situation wasn't difficult enough, Oracle Cerner has now announced that it will not be renewing the support contracts for the IS-H Complaint Monitor solution package," says Michael Pfeil. The consequence: with the expiry of the support contract, the entitlement to corrections and enhancements to this solution package no longer applies. This also applies to new legal requirements. The solution of a partner company is recommended as a successor. "This is unacceptable. The RKT integrated in IS-H with feedback to the accounting system for reporting open invoices and the resulting disputed values has become an integral part of billing at many hospitals and clinics."

Write a comment

Working on the SAP basis is crucial for successful S/4 conversion. 

This gives the Competence Center strategic importance for existing SAP customers. Regardless of the S/4 Hana operating model, topics such as Automation, Monitoring, Security, Application Lifecycle Management and Data Management the basis for S/4 operations.

For the second time, E3 magazine is organizing a summit for the SAP community in Salzburg to provide comprehensive information on all aspects of S/4 Hana groundwork. All information about the event can be found here:

SAP Competence Center Summit 2024


Event Room, FourSide Hotel Salzburg,
At the exhibition center 2,
A-5020 Salzburg

Event date

June 5 and 6, 2024

Regular ticket:

€ 590 excl. VAT


Event Room, Hotel Hilton Heidelberg,
Kurfürstenanlage 1,
69115 Heidelberg

Event date

28 and 29 February 2024


Regular ticket
EUR 590 excl. VAT
The organizer is the E3 magazine of the publishing house AG. The presentations will be accompanied by an exhibition of selected SAP partners. The ticket price includes the attendance of all lectures of the Steampunk and BTP Summit 2024, the visit of the exhibition area, the participation in the evening event as well as the catering during the official program. The lecture program and the list of exhibitors and sponsors (SAP partners) will be published on this website in due time.