People, applications, data and processes

Digitization brings interesting examples of success: For example, the management of a laundry service is considering a flexible service model to ensure growth and customer loyalty.

Laundry is picked up where it is produced. In the future, customers will receive an intelligent laundry bag with sensors at a service point. Items of clothing will be hung up there, picked up, washed and returned.

Intelligent logic determines a laundry service close to the location that washes and delivers cost-effectively and quickly. The customer is informed about every processing step.

In many places, specialist departments are currently developing ideas for digitization. The problem is that the IT departments of the companies are often not equipped to convert the IT systems in such a way that they map the associated business processes.

Until now, the main task of internal IT specialists was to keep systems running. Developing new IT architectures was rarely part of this.

Creating new services and transforming processes, data and services into a new SAP world is the central task in digitization. Companies that want to take advantage of this change face several challenges:

They need to operate mobile communication channels, evaluate large amounts of data in real time, introduce new IT technologies, and align business processes with changing customer needs.

System follows sequence

When it comes to adapting IT systems to new processes, specialized service providers are much better positioned than companies themselves. At Itelligence, specialists in the Process Integration and Architecture Management department work under the banner We connect IT to intelligently network people, machines, applications and processes.

Data always plays a role in new processes, new applications and new IT systems. We provide the processes with the right data.

Itelligence's specialists provide advice on everything from IT strategy to designing and automating processes, connecting systems and applications, and setting up and operating IT systems based on Hana.

They design the integration of digital business processes in hybrid IT environments and make companies ready for the digital transformation.

Digital transformation projects network processes, applications, data and people. The aim is to automate processes and integrate them precisely into an IT landscape.

On this path, the Itelligence specialists face several challenges. The first of these concerns the diversity of solution approaches. SAP alone provides a colorful bouquet of applications.

When it comes to the Internet of Things, additional technologies are needed. In addition to an in-depth technological overview, our consultants have a far-reaching understanding of the processes in the company. In the overall view, they develop the most suitable architecture.

Individualization vs. standardization

For years, companies have focused on the standardization and efficiency of their business process flows. Especially for the automation of these business processes, SAP offers optimal software products that can be adapted to a company through customizing. In the advancing digitization of business models, however, other challenges are coming to the fore.

The focus here is particularly on the individual process sections that set a company apart from the competition. Here, it is particularly important to make fast-moving changes in the business models and thus the business processes.

In order to meet these requirements, Itelligence's customers are increasingly relying on model-driven process automation, which enables departments to describe IT requirements in the form of graphical business process flows and then transfer them to a process engine on the basis of the standardized BPMN 2.0 format.

This development approach enables coordination between the business department and IT to be reduced to a minimum and even complex business process flows, which can form the individuality and thus the USP of a company, to be rapidly transferred to IT-supported process flows.

More than acceleration

Automating core processes is by no means just about speeding them up. Once a process has been automated on the basis of rules, it can be adapted comparatively easily by changing the rules. Automation is therefore often the starting point for adapting processes more quickly to the changing needs of customers in the future.

Many companies do not yet know where to start with the digital transformation. This is precisely where Itelligence's IT strategy and process consulting services come in. We support companies in optimally aligning their SAP IT architecture with their business objectives, business processes and organizational setup. In view of accelerated innovation cycles, an end-to-end IT architecture provides a good basis for future adjustments.