Give and take

With the transition to Hana and S/4 and new IT architectures in the various cloud models, the CCC concept must also transform. The new name: Customer Center of Expertise, CCoE. But the direction of the CCoE is still being discussed in the SAP community. The partnership idea of give and take - in other words, a classic win-win situation - has not yet manifested itself in the S/4 era. A consistent cloud model for a CCoE is also missing.

But the will to continue this first-level support idea and adapt it for the digital transformation is present at SAP, DSAG, partners and, of course, existing customers. The right positioning is yet to be determined: What benefits should existing SAP customers receive for building an on-prem or cloud-based CCoE? Many questions and ideas: Some answers and perspectives are available in the recording of a fifty-minute Livestreams on the E-3 YouTube channelA retread CCC will have to explain and customize business processes within S/4.

The CCoE will play an active role in the digital transformation and thus contribute more than ever to SAP's success with existing customers. However, SAP, the partners, and the existing customers should all be aware of this new role. There is an increased need for discussion here in the coming months. A revival of the successful CCC forum as a meeting place for the scene seems to be the order of the day.

For ideas, wishes and suggestions to realize this presence event, I am very gladly available - please get in touch, my e-mail address: pmf@b4bmedia.net