Yes to the Digital Workspace

According to a recent study, companies that do not equip their workplaces with up-to-date technology are living dangerously in times of a shortage of skilled workers, because employees today want modern technical support in their work processes in addition to smooth internal processes.

"Robotic Process Automation, or RPA, forms an opportunity for digitization to drive employee satisfaction"

explains Alexander Steiner, Chief Solution Architect of Meta:proc.

"However, innovations like these are also not infrequently met with skepticism, as workers fear being replaced themselves."

In addition to the great benefits, modern technologies also evoke skepticism in some cases.

"There is a fear in many minds that RPA will take over jobs. In general, there is often an incorrect view of the subject"

knows the Chief Solution Architect.

"This is a technology - nothing more and nothing less. How, for what and for what purpose a company uses automation is not in the hands of the developers or even the software itself, but in the strategy of the company."

In 2017 alone, more than two billion hours of overtime were worked. Here, it is important to ask: If 100 employees are working in a certain area with a workload of up to 150 percent - what does the introduction of RPA amount to?

On 100 workers at 100 percent capacity or on 67 employees back at 150 percent capacity? State-of-the-art companies use software robots to optimize repetitive processes and relieve workers.

The automation of business processes also triggers an ethical discussion: How can it be evaluated, for example, if a company actually replaces employees at offshore or nearshore locations, freelancers or service providers with RPA instead of using its own employees for this purpose? Or, in the worst case, even fires its employees? What about when a business uses RPA to gain a competitive advantage over rivals? Too little work for too many people often means job cuts.