Neglected duty of care

In a direct comparison with France, the UK, the Netherlands and South Africa, Germany performs poorly in terms of crisis processes and proactive communication: 48 percent of respondents do not know who to contact in an emergency.

Only one in five (19 percent) say that their employer provides information about their own risk management program. In addition, of all respondents who have already been affected or close to a critical situation, only half (52 percent) have been proactively contacted by their company.

"Companies that want to fulfill their duty of care face many challenges. They need a real-time overview of all bookings made, must be able to respond quickly to crises outside of normal office hours, and need resilient communication channels."

says Götz Reinhardt, Managing Director EMEA Central at Concur.

"Concur supports with all of these points with the Concur Locate and Active Monitoring solutions. However, our study also shows that an important aspect is informing employees.

To get the most out of a risk management solution, employees need to be informed about the solution and the processes behind it. This is also how companies can counteract the trust vacuum that our study reveals."