Digital to the order

Many companies now receive a significant proportion of their orders via EDI and can usually post them directly in SAP. However, processing the remaining orders, which still arrive on paper, by fax or as PDFs by email, is still very time-consuming and costly.

Automation helps to achieve greater efficiency and therefore considerable cost savings. The Tangro order processing solution automatically recognizes the customer, as well as the customer order number, material and quantities, and pre-fills the fields in the processing screen.

Questions for clarification can be sent directly from the system as an e-mail or processed via electronic workflows with a simple click. At the end, the order is posted directly from the system to SAP.

The cost savings achieved by automating order processing in this way are considerable. The sanitary technology company Hansgrohe, for example, estimates that it saves half a million euros a year by automating the processing of around 280,000 fax and e-mail orders.

The economic success of optimization projects in customer service and sales is accompanied by a significant increase in customer satisfaction, as data entry errors and therefore complaints are avoided.

The already low error rate at technology and electronics supplier Conrad has been reduced by half again since orders were processed automatically with Tangro software.

The direct link between the original customer order and the order in SAP is also a huge advantage for customer service. This means that the documents can be called up again immediately at any time.

Employees in sales and customer service can help much faster if a customer needs specific information about an order or has questions.

Another benefit of automation: subsequent logistics processes are triggered promptly so that deliveries reach the customer faster. The bottom line is that automated order processing contributes to customer satisfaction.

Solidarity principle

The Tangro automation solution takes account of the different processes that companies have developed, particularly in order entry, by offering a high degree of flexibility.

Company-specific requirements are implemented using Tangro's own overlay technology without affecting the standard solution or the solutions of other customers.

Further developments are always implemented in the standard system and are available to all customers after a quality check. In this way, the Inbound Suite has achieved a wide range of functions.

Customer project Conrad

• Error rate halved
• Order entry: 30 percent faster