Author: Hannes Heckner, MobileX
Hannes Heckner is the managing director of mobileX AG.
March 8, 2018
Many companies use forms in service and maintenance - often still in paper form. However, processes are often already mapped digitally. The resulting media disruptions increase the potential for errors and damage competitiveness. Yet these could be avoided.
23 February 2018
With the global introduction of Field Service Management solutions, machine manufacturer Arburg was able to standardize its service processes and optimize customer service.
May 15, 2017
The shift of service and maintenance processes to the cloud is the next logical step in the digital transformation of service companies. Even though the attitude of German companies towards the cloud is slowly changing, some are still skeptical about the security and availability of their own service data in the cloud.
December 8, 2016
Access to the Internet, information and entertainment, and constant exchange with friends wherever you are - this characterizes the generation of mobile natives who are growing up or have grown up with smartphones and tablets.
February 3, 2016
Today, the maintenance and servicing of complex plant and machinery requires specific expert knowledge. Even technically specialized service technicians are confronted with malfunctions on equipment with which they are not familiar. An SAP add-on can help.
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