Robotic Process Automation - not without culture!

The topic is everywhere: artificial intelligence (AI). Every company is expected to have something to show in the field of AI, preferably solutions from the cloud.

But no one is revealing how entrepreneurs can prepare their organizations for the effects of AI and RPA. Artificial intelligence and RPA scare many employees and make managers very uneasy. If these solutions are then to be provided from the cloud, the situation often becomes overwhelming.

In addition to technical implementation, a successful AI strategy must take into account both cultural and business aspects. To be an AI-enabled organization requires a fundamental shift in how actions are taken, how employees interact with each other, what skills they have, and by what processes and principles behavior is guided.

These necessary changes penetrate to the core of the corporate culture. It makes sense to approach the required transformation holistically.

Creating an AI-enabled culture requires a data-driven organization. At the same time, people must be empowered to participate in the AI transformation and create an inclusive environment that enables cross-functional, multi-disciplinary collaboration.

Finding a responsible use for AI that does not alienate employees is also important. Of course, this is only possible with strong leadership.

Leadership must drive change by both embracing the changes required for this transformation and actively supporting people.

The first step is to ensure that you have valid company data. High data quality and a complete database not only enable meaningful controlling, but also form the basis for every good AI system.

This is where SAP Intelligent Robotic Process Automation can provide support. Provided in the cloud, recurring tasks such as the creation of master data can be automated.

The error rate with the use of RPA is significantly lower than that of human use. In addition, a company can only be data-driven if the data basis is available to all departments in high quality and is not kept in individual silos.

Unlike smaller IT projects, AI and RPA are all the more dependent on corporate culture. Fostering an AI-enabled culture means empowering people to be part of the AI transformation.

The basic prerequisite for empowerment, in turn, is: giving people the space, resources, security and support they need when dealing with artificial intelligence.

The third key element of an AI-enabled culture is promoting responsible use of AI. As AI continues to evolve, it has the potential to bring about significant changes in our lives and poses complex and challenging questions about what kind of future we want.

Companies need to ask: How do we design, build, and use AI systems to make a positive impact on individuals and society? How can we ensure that AI systems treat everyone fairly? How can we best prepare employees for the new AI era?

These questions are so essential that even the world's AI experts disagree on how to answer these complex and fundamental questions in a sustainable way.

The culture of an organization is the backbone of the company: More than ever, it is the corporate culture that will determine how successful a company will be in the future.

In times of change and high technological speed, it will bring the necessary stability to companies.