{"id":61748,"date":"2015-09-02T11:43:40","date_gmt":"2015-09-02T09:43:40","guid":{"rendered":"http:\/\/e3mag.com\/?p=61748"},"modified":"2019-07-31T11:46:03","modified_gmt":"2019-07-31T09:46:03","slug":"gestion-de-la-relation-client-crm","status":"publish","type":"post","link":"https:\/\/e3mag.com\/fr\/customer-relationship-management-crm\/","title":{"rendered":"Gestion de la relation client (CRM)"},"content":{"rendered":"<p>L'\u00e9quipe Job Site Solutions en EMEA se focalise sur la gestion des relations avec les entreprises de construction et les artisans strat\u00e9giques, en faisant des d\u00e9monstrations et en expliquant la gamme de produits sur place, afin de convaincre les utilisateurs finaux des points forts de Milwaukee.<\/p>\n<p>Pour soutenir l'\u00e9quipe en termes de processus, TTI a cherch\u00e9 une solution CRM adapt\u00e9e. Le syst\u00e8me CRM devait permettre une int\u00e9gration simple dans SAP et pr\u00e9senter une fonctionnalit\u00e9 et une convivialit\u00e9 \u00e9lev\u00e9es.<\/p>\n<p>Dans ce domaine, ITML CRM a su convaincre, notamment gr\u00e2ce \u00e0 la capacit\u00e9 omni-canal de la solution. Ainsi, la boutique en ligne, le service ext\u00e9rieur et int\u00e9rieur ainsi que la direction peuvent acc\u00e9der aux m\u00eames donn\u00e9es dans SAP ERP sans interfaces susceptibles de provoquer des perturbations.<\/p>\n<p>L'ensemble de la r\u00e9gion de vente EMEA de la division Outils \u00e9lectriques devrait \u00e0 l'avenir travailler avec des processus de vente bas\u00e9s sur le Smart Business Client d'ITML et une application bas\u00e9e sur tablette.<\/p>\n<p>Les premiers secteurs sont d\u00e9j\u00e0 en production. Au final, plus de 350 utilisateurs seront soutenus par la solution CRM dans leur travail quotidien.<\/p>","protected":false},"excerpt":{"rendered":"<p>Afin de renforcer \u00e0 l'avenir le contact direct avec les clients finaux, TTI, un fournisseur chinois d'outils \u00e9lectriques, d'appareils de jardinage et de nettoyage des sols, a lanc\u00e9 le Job Site Service pour sa marque professionnelle Milwaukee.<\/p>","protected":false},"author":38,"featured_media":61274,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[161,1571],"tags":[124,73,14508],"coauthors":[19920],"class_list":["post-61748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-szene","category-1571","tag-crm","tag-erp","tag-itml","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",400,155,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-768x297.jpg",768,297,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-100x39.jpg",100,39,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-480x186.jpg",480,186,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-640x248.jpg",640,248,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-720x279.jpg",720,279,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-960x372.jpg",960,372,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",18,7,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",600,232,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",600,232,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>Um zuk\u00fcnftig den direkten Kontakt zu Endkunden zu st\u00e4rken, hat TTI, ein chinesischer Anbieter von Elektrowerkzeugen, Garten- und Bodenreinigungsger\u00e4ten, den Job Site Service f\u00fcr seine Profi-Marke Milwaukee eingef\u00fchrt.<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/fr\/category\/szene\/\" rel=\"category tag\">Szene<\/a>, <a href=\"https:\/\/e3mag.com\/fr\/category\/1509\/\" rel=\"category tag\">MAG 15-09<\/a>","author_info_v2":{"name":"Magazine E-3","url":"https:\/\/e3mag.com\/fr\/author\/e-3-magazin\/"},"comments_num_v2":"0 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