SAP Preferred Care for SAP Enterprise Support s'appuie sur SAP Enterprise Support et offre un soutien op\u00e9rationnel suppl\u00e9mentaire de SAP. Elle comprend des accords de niveau de service \u00e9tendus, d'autres services et un interlocuteur fixe chez SAP.<\/p>\n
\"SAP offre \u00e0 ses clients une base exceptionnelle pour leur support. Le service SAP Preferred Care offre un support suppl\u00e9mentaire et conna\u00eet d\u00e9j\u00e0 un succ\u00e8s sur le march\u00e9 aupr\u00e8s de nos clients cloud\".<\/em><\/p>\n a d\u00e9clar\u00e9 Michael Rieder, Senior Vice President, Global Head of Enterprise Support & Premium Engagements chez SAP.<\/p>\n Les entreprises doivent aujourd'hui r\u00e9duire les risques li\u00e9s \u00e0 l'interruption de leurs activit\u00e9s. Elles doivent \u00e9galement \u00eatre en mesure de prendre des mesures correctives le plus rapidement possible.<\/p>\n D'autres, en revanche, ont besoin d'un support pratique au cours de leur transformation num\u00e9rique. Avec l'\u00e9dition sur site, SAP offre aux clients un support et une protection suppl\u00e9mentaires pour leur entreprise et leurs investissements dans les processus num\u00e9ris\u00e9s.<\/p>\n \"Les entreprises souhaitent s'engager rapidement dans la transformation num\u00e9rique, mais ont besoin d'un soutien suppl\u00e9mentaire en raison de la complexit\u00e9 croissante de l'ensemble de l'environnement informatique\".<\/em><\/p>\n a d\u00e9clar\u00e9 Elaina Stergiades, Research Manager chez IDC.<\/p>\n \"Des offres telles que SAP Preferred Care peuvent fournir des ressources de support suppl\u00e9mentaires dont les entreprises ont besoin pour adopter de nouvelles technologies et s'assurer ainsi un avantage concurrentiel strat\u00e9gique\".<\/em><\/p>\n L'\u00e9dition on-premise compl\u00e8te l'\u00e9dition cloud existante de SAP Preferred Care. Elle met \u00e0 la disposition des clients disposant d'environnements informatiques hybrides des experts en solutions cloud et on-premise et leur offre une assistance globale am\u00e9lior\u00e9e dans le cadre du programme SAP One Support.<\/p>\n L'\u00e9dition sur site s'adresse aux clients ayant des besoins d'assistance accrus pour des besoins flexibles, des options de service, une \u00e9tendue de prestations \u00e9largie ainsi que des ressources suppl\u00e9mentaires. Les clients se voient attribuer leur propre Customer Success Manager, qui garantit \u00e0 distance une gestion optimis\u00e9e des messages d'assistance et coordonne leur traitement.<\/p>\n En compl\u00e9ment du programme SAP Enterprise Support Academy, les clients peuvent s'entretenir \u00e0 distance pendant un an avec un expert produit pour un composant logiciel SAP productif sp\u00e9cifique.<\/p>\n Sur la base des contr\u00f4les de qualit\u00e9 constants, l'\u00e9dition sur site offre des services \u00e0 distance suppl\u00e9mentaires de SAP pour optimiser les impl\u00e9mentations et l'exploitation du syst\u00e8me.<\/p>\n Gr\u00e2ce \u00e0 des accords de niveau de service \u00e9tendus, les clients devraient b\u00e9n\u00e9ficier d'un traitement encore plus rapide des probl\u00e8mes.<\/p>","protected":false},"excerpt":{"rendered":" SAP propose un support \u00e9tendu avec la nouvelle \u00e9dition sur site de SAP Preferred Care for SAP Enterprise Support pour les entreprises qui souhaitent passer \u00e0 des mod\u00e8les commerciaux num\u00e9riques.<\/p>","protected":false},"author":38,"featured_media":60767,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[161,2,1607],"tags":[600,4386],"coauthors":[19920],"class_list":["post-60904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-szene","category-sap-nachrichten","category-mag1605","tag-digitale-transformation","tag-on-premise","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",400,155,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-768x297.jpg",768,297,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-100x39.jpg",100,39,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-480x186.jpg",480,186,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-640x248.jpg",640,248,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-720x279.jpg",720,279,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-960x372.jpg",960,372,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",18,7,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",1000,387,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",600,232,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016.jpg",600,232,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2016-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":" SAP bietet erweiterten Support mit der neuen On-premise-Edition von SAP Preferred Care for SAP Enterprise Support f\u00fcr Unternehmen, die auf digitale Gesch\u00e4ftsmodelle umsteigen wollen.<\/p>\n","category_list_v2":"Szene<\/a>, Community Nachrichten<\/a>, MAG 16-05<\/a>","author_info_v2":{"name":"Magazine E-3","url":"https:\/\/e3mag.com\/fr\/author\/e-3-magazin\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/60904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=60904"}],"version-history":[{"count":1,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/60904\/revisions"}],"predecessor-version":[{"id":138315,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/60904\/revisions\/138315"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/60767"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=60904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=60904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=60904"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=60904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}