Pour r\u00e9pondre \u00e0 cette question, Ivanti a identifi\u00e9 ici des domaines de focalisation dans la gestion des services informatiques. Par exemple, l'intelligence artificielle soutiendra de plus en plus les processus ITSM.<\/p>\n
L'apprentissage automatique et l'intelligence artificielle (IA) feront leur entr\u00e9e \u00e0 grande \u00e9chelle dans la gestion des services informatiques au cours des cinq prochaines ann\u00e9es. L'Artificially Intelligent Service Management (AISM) viendra dans un premier temps compl\u00e9ter la gestion des services traditionnelle. En outre, l'automatisation permettra de lib\u00e9rer les \u00e9quipes informatiques surcharg\u00e9es.<\/p>\n
En parlant d'IA, les chatbots et le langage naturel feront leur entr\u00e9e dans les op\u00e9rations informatiques en 2019. Ils s'\u00e9tabliront \u00e0 moyen terme dans la gestion informatique et l'ITSM.<\/p>\n
Aujourd'hui d\u00e9j\u00e0, les solutions bas\u00e9es sur l'IA telles qu'Alexa sont omnipr\u00e9sentes dans la sph\u00e8re priv\u00e9e et augmentent les attentes des utilisateurs au niveau professionnel.<\/p>\n
Gr\u00e2ce aux technologies d'intelligence artificielle combin\u00e9es \u00e0 l'automatisation, la gestion des services informatiques sera \u00e0 l'avenir en mesure d'occuper de nouveaux domaines d'activit\u00e9.<\/p>\n
Au cours des derni\u00e8res ann\u00e9es, l'exploitation informatique a d\u00e9j\u00e0 r\u00e9ussi \u00e0 se positionner comme un fournisseur de services orient\u00e9 vers l'entreprise. Les organisations informatiques deviennent de plus en plus des conseillers pour l'organisation des processus d'entreprise.<\/p>","protected":false},"excerpt":{"rendered":"
Sans soutien technologique, les DSI ne pourront gu\u00e8re accomplir leurs t\u00e2ches \u00e0 l'avenir. Quels sont donc les th\u00e8mes technologiques qu'ils devraient garder \u00e0 l'esprit en 2019 ?<\/p>","protected":false},"author":38,"featured_media":56659,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,27969],"tags":[22564,624,626,11210],"coauthors":[19920],"class_list":["post-56658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","category-mag-1902","tag-chatbots","tag-ki-joule","tag-kuenstliche-intelligenz","tag-maschinelles-lernen","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",400,180,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"
Ohne technologische Unterst\u00fctzung werden CIOs in Zukunft ihre Aufgaben kaum bew\u00e4ltigen k\u00f6nnen. Welche Technologiethemen sollten sie deshalb 2019 im Blick behalten?<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 19-02<\/a>","author_info_v2":{"name":"Magazine E-3","url":"https:\/\/e3mag.com\/fr\/author\/e-3-magazin\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/56658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=56658"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/56658\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/56659"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=56658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=56658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=56658"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=56658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}