{"id":36609,"date":"2018-02-23T08:33:18","date_gmt":"2018-02-23T07:33:18","guid":{"rendered":"http:\/\/e3mag.com\/?p=33039"},"modified":"2022-05-01T09:40:04","modified_gmt":"2022-05-01T07:40:04","slug":"les-processus-de-service-mondiaux-deviennent-numeriques","status":"publish","type":"post","link":"https:\/\/e3mag.com\/fr\/globale-serviceprozesse-werden-digital\/","title":{"rendered":"Les processus de service mondiaux deviennent num\u00e9riques"},"content":{"rendered":"<p>Un service apr\u00e8s-vente rapide, complet et orient\u00e9 vers les solutions joue un r\u00f4le important chez Arburg, un fabricant mondial de machines pour la transformation des mati\u00e8res plastiques. Jusqu'\u00e0 la mi-2016, les techniciens de service d'Arburg utilisaient d\u00e9j\u00e0 une solution mobile pour leurs interventions sur site dans les pays disposant de grandes succursales.<\/p>\n<p>Comme elle ne prenait pas en charge iOS et que les temps de chargement \u00e9taient tr\u00e8s longs, Arburg a d\u00e9cid\u00e9 de remplacer ou d'introduire l'application de service multiplateforme CrossMIP de MobileX dans le monde entier. Elle permet aux techniciens de maintenance de mettre \u00e0 jour leur statut rapidement et facilement pendant la journ\u00e9e, sans avoir \u00e0 d\u00e9marrer leur ordinateur portable.<\/p>\n<p>Pour la cr\u00e9ation de documents plus longs comme les rapports de service, ils utilisent la solution mobile MIP for Field Service sur leur ordinateur portable. Les planificateurs d'Arburg planifient d\u00e9sormais les mises en service, les transformations et les r\u00e9parations sous forme de tourn\u00e9es quotidiennes et hebdomadaires pour les techniciens de service dans MobileX-Dispatch. Ils disposent pour cela de diff\u00e9rentes vues sous forme de listes, de diagrammes de Gantt ou de cartes.<\/p>\n<p><a href=\"https:\/\/e3mag.com\/wp-content\/uploads\/2018\/01\/Heckner-1802.jpg\"><img loading=\"lazy\" decoding=\"async\" title=\"Les processus de service mondiaux deviennent num\u00e9riques\" class=\"aligncenter size-full wp-image-33041\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2018\/01\/Heckner-1802.jpg\" alt=\"Heckner 1802\" width=\"800\" height=\"356\"><\/a><\/p>\n<p>Le projet a \u00e9t\u00e9 lanc\u00e9 chez Arburg fin septembre 2016. Mi-novembre, la Pologne \u00e9tait le premier pays \u00e0 utiliser CrossMIP, la migration en Suisse a suivi en d\u00e9cembre. Jusqu'en juillet, un total de 232 techniciens de service ont progressivement re\u00e7u les solutions mobiles ainsi que 57 planificateurs mobileX-Dispatch dans 18 filiales en Europe, en Asie et aux \u00c9tats-Unis.<\/p>\n<p>L'int\u00e9gration dans le syst\u00e8me SAP CRM Service existant a \u00e9t\u00e9 r\u00e9alis\u00e9e via des services web. Le fait que les solutions mobiles soutiennent les techniciens de service sur toutes les plateformes \u00e9tait d'une importance capitale pour l'entreprise.<\/p>\n<p>\"De plus, il \u00e9tait important pour nous d'avoir une mise en place rapide dans le cadre d'une num\u00e9risation de bout en bout de nos processus de service \u00e0 l'\u00e9chelle nationale\".<\/p>\n<p>explique Stephan Reich, responsable du d\u00e9veloppement des applications informatiques chez Arburg.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/e3mag.com\/partners\/mobilex-ag\/\"><img loading=\"lazy\" decoding=\"async\" title=\"Les processus de service mondiaux deviennent num\u00e9riques\" class=\"aligncenter wp-image-11371 size-full\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx.jpg\" alt=\"https:\/\/e3mag.com\/partners\/mobilex-ag\/\" width=\"1000\" height=\"112\" srcset=\"https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx.jpg 1000w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-768x86.jpg 768w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-100x11.jpg 100w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-480x54.jpg 480w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-640x72.jpg 640w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-720x81.jpg 720w, https:\/\/e3mag.com\/wp-content\/uploads\/2017\/03\/CI-MOBILEx-960x108.jpg 960w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>En introduisant des solutions de Field Service Management dans le monde entier, le fabricant de machines Arburg a pu standardiser ses processus de service et optimiser son service client.<\/p>","protected":false},"author":63,"featured_media":36724,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[4,20361],"tags":[867],"coauthors":[21836],"class_list":["post-36609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","category-mag-1802","tag-mobilex","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",400,205,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-768x394.jpg",768,394,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-100x51.jpg",100,51,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-480x246.jpg",480,246,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-640x328.jpg",640,328,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-720x369.jpg",720,369,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-960x492.jpg",960,492,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",18,9,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",1000,513,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",600,308,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk.jpg",600,308,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2018\/04\/arburg_26928_service_technician_cmyk-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>Mit der weltweite Einf\u00fchrung von Field Service Management-L\u00f6sungen konnte der Maschinenherstellers Arburg seine Service-prozesse standardisieren und den Kundenservice optimieren.<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/fr\/category\/management\/\" rel=\"category tag\">Business-Management<\/a>, <a href=\"https:\/\/e3mag.com\/fr\/category\/mag-1802\/\" rel=\"category tag\">MAG 18-02<\/a>","author_info_v2":{"name":"Hannes Heckner, MobileX","url":"https:\/\/e3mag.com\/fr\/author\/hannes-heckner\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/36609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=36609"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/36609\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/36724"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=36609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=36609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=36609"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=36609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}