Avec la cr\u00e9ation d'une nouvelle succursale \u00e0 Nelson, en Nouvelle-Z\u00e9lande, la soci\u00e9t\u00e9 de conseil SAP CPRO Industry continue d'\u00e9largir sa vaste offre de services et de support dans l'environnement SAP. \"La demande d'assistance 24h\/24 et 7j\/7 ainsi que d'assistance en dehors de nos heures de bureau habituelles est en constante augmentation\", explique Frank Klein, directeur g\u00e9n\u00e9ral de CPRO Industry. \"Afin de pouvoir assister au mieux nos clients bas\u00e9s dans la r\u00e9gion DACH \u00e0 tout moment de la journ\u00e9e, nous avons d\u00e9cid\u00e9 d'ouvrir une succursale en Nouvelle-Z\u00e9lande, un pays avec un grand d\u00e9calage horaire. Nous esp\u00e9rons que cette d\u00e9marche nous apportera encore plus de flexibilit\u00e9 et de qualit\u00e9 dans le domaine du support\".<\/p>\n\n\n\n
La demande croissante des clients en mati\u00e8re de support SAP-AMS (Application Management Services) et les processus de plus en plus complexes exigent que le traitement ou l'envoi d'IDocs fonctionne sans probl\u00e8me m\u00eame la nuit. Dans le cadre de l'h\u00e9bergement Microsoft Azure de CPRO Industry, l'assistance de base devient de plus en plus importante : \"Avec la nouvelle succursale en Nouvelle-Z\u00e9lande, nous pouvons garantir que les syst\u00e8mes fonctionnent de mani\u00e8re stable et s\u00fbre 24 heures sur 24. Les pannes et les probl\u00e8mes qui surviennent pendant la nuit peuvent \u00eatre r\u00e9solus imm\u00e9diatement, sans que l'utilisateur final s'en aper\u00e7oive\", assure Frank Klein.<\/p>\n\n\n\n
Le choix du nouveau site est \u00e9galement b\u00e9n\u00e9fique pour les collaborateurs de CPRO Industry, car il permet de renoncer \u00e0 l'introduction du service de garde et du travail de nuit. \"Nous voulons rester un employeur attractif pour notre \u00e9quipe. Des horaires de travail r\u00e9glement\u00e9s et la possibilit\u00e9 d'un s\u00e9jour professionnel prolong\u00e9 en Nouvelle-Z\u00e9lande doivent y contribuer\", explique Frank Klein.<\/p>\n\n\n\n
cpro-ips.com<\/a><\/p>","protected":false},"excerpt":{"rendered":" CPRO Industry ouvrira son premier site en dehors de l'Europe en r\u00e9ponse \u00e0 la demande croissante d'un service client 24h\/24 et 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CPRO Industry wird seinen ersten Standort au\u00dferhalb Europas er\u00f6ffnen als Antwort auf die steigende Nachfrage nach einer 24\/7-Kundenbetreuung.<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 24-06<\/a>","author_info_v2":{"name":"E3 Magazine","url":"https:\/\/e3mag.com\/fr\/author\/e3_magazin\/"},"comments_num_v2":"0 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